Shipping Policy

Last updated: 23 August 2026

Pre-orders

Tropic’ull officially launches on Wednesday 26 August 2026.

Orders placed before this date are pre-orders and will begin dispatching from Thursday 27 August 2026.

If your order contains a pre-order product, the whole order will usually be dispatched together once every item is available. The expected dispatch date will be shown on the relevant product page.

Where we deliver

We currently deliver to eligible UK addresses.

The available delivery options and applicable charges will be shown during checkout after you enter your delivery address. If no delivery option appears, this means we are currently unable to deliver that order to the address provided.

We do not currently offer international delivery.

Processing and dispatch

Following our launch, we aim to dispatch in-stock orders within 2-3 working days.

Orders are not normally processed or dispatched on weekends or bank holidays. During launches, promotions or particularly busy periods, dispatch may take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email. Where tracking is available, this email will include your tracking details.

Delivery estimates begin from the date of dispatch, not the date on which the order was placed. Any delivery timeframe provided is an estimate and cannot be guaranteed.

Delivery charges

Delivery charges are calculated according to the contents, weight and destination of your order. The total delivery charge will be displayed at checkout before payment is taken.

Delivery addresses

Please check that your delivery address is complete and correct before submitting your order.

If you notice an error, contact us as soon as possible at info@schmaltzbrew.com. We cannot guarantee that an address can be changed once an order has entered the packing or dispatch process.

We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address supplied by the customer. Additional postage charges may apply if an order has to be sent again.

Delayed or missing orders

Occasional delays can occur after an order has been passed to the delivery provider.

If your order has not arrived within seven working days of your dispatch confirmation, please contact info@schmaltzbrew.com with your name and order number so that we can investigate.

Damaged deliveries

Please check your order as soon as it arrives.

If any cans or packaging have been damaged in transit, contact us at info@schmaltzbrew.com as soon as reasonably possible. Please include:

• Your name and order number
• A description of the problem
• Photographs of the damaged products
• Photographs of the outer packaging and delivery label

Please do not dispose of the product or packaging until we have responded, as the delivery provider may require further information.

This policy does not affect your statutory rights.

Refund and Cancellation Policy

Last updated: 23 August 2026

We hope you enjoy your Schmaltz order. If something is not right, please contact us at info@schmaltzbrew.com and we will do our best to help.

Cancelling a pre-order

You may ask to cancel a pre-order at any time before it has been dispatched.

To request a cancellation, email info@schmaltzbrew.com with your name and order number.

If your order has not entered the packing or dispatch process, we will cancel it and issue a refund to your original payment method. If it has already been dispatched, it will be treated as a return.

Your right to cancel an online order

You normally have the right to cancel an online order within 14 days of receiving it without giving a reason.

To exercise this right, email info@schmaltzbrew.com within 14 days of receiving your order. Please include your name, order number and a clear statement confirming that you wish to cancel.

After notifying us, you must return the products within a further 14 days.

Products should be returned unopened, unused, undamaged and in a resaleable condition. You are responsible for taking reasonable care of the products while they are in your possession.

We may make a reasonable deduction from your refund if the value of the products has been reduced because they have been opened, damaged or handled beyond what would reasonably be permitted when examining them.

Return postage

If you are returning an order because you have changed your mind, you are responsible for arranging and paying for the return.

We recommend using a tracked delivery service and retaining proof of postage. We cannot be responsible for a returned parcel until it has been received by us.

Please contact us before returning anything so that we can provide the correct return instructions and address. Do not send returns to our registered office without contacting us first.

Refunds

When a valid cancellation covers the complete order, we will refund:

• The price paid for the returned products
• The cost of our least expensive standard delivery option, where required by law

Any additional amount paid for an enhanced, express or other non-standard delivery service will not normally be refunded.

Refunds will be issued to the original payment method. We will process the refund within 14 days of receiving the returned products or receiving satisfactory evidence that they have been sent back, whichever occurs first.

Your bank or payment provider may take additional time to show the refund in your account.

Faulty, damaged or incorrect products

If your order arrives damaged, faulty or incorrect, contact info@schmaltzbrew.com as soon as reasonably possible.

Please provide your order number, an explanation of the problem and clear photographs of the affected products and packaging.

Depending on the circumstances, we may offer:

• A replacement
• A refund
• Another appropriate remedy

If we ask you to return a faulty, damaged or incorrect product, we will cover reasonable return costs.

Products that cannot be returned

We cannot accept returns of:

• Products that have been opened or consumed, unless they are faulty
• Products that have been damaged after delivery
• Products that cannot be resold for health, hygiene or safety reasons after being opened
• Any other products that are legally exempt from cancellation rights

Nothing in this policy limits or excludes your statutory rights under UK consumer law.

Contact us

For cancellations, returns or refund enquiries, contact:

SCHMALTZ BREW CO. LIMITED
Email: info@schmaltzbrew.com

Privacy Policy

Last updated: 23 August 2026

This Privacy Policy explains how SCHMALTZ BREW CO. LIMITED collects, uses, stores and shares personal information when you visit our website, place an order, contact us or otherwise interact with Schmaltz.

SCHMALTZ BREW CO. LIMITED is the controller responsible for the personal information described in this policy.

Our details

SCHMALTZ BREW CO. LIMITED
Company number: 16718195
Registered office: West One Business Village, West Dock Street, Hull, England, HU3 4HH
Email: info@schmaltzbrew.com

Information we collect

Depending on how you interact with us, we may collect:

• Your name
• Your billing and delivery addresses
• Your email address and telephone number
• Information about your orders, payments, returns and refunds
• Communications you send to us
• Marketing preferences
• Website usage information
• Device, browser, IP address and cookie information
• Fraud prevention and security information

Payments are processed securely through Shopify and the payment provider selected at checkout. We do not receive or store your complete payment-card details.

How we use your information

We may use your personal information to:

• Process, fulfil and deliver orders
• Take and manage payments
• Provide order confirmations and delivery updates
• Respond to enquiries
• Manage cancellations, returns and refunds
• Maintain business, tax and accounting records
• Prevent and detect fraud
• Protect our website, customers and business
• Improve our products, website and customer experience
• Send marketing communications where we have permission or are otherwise legally permitted to do so
• Comply with our legal and regulatory obligations

Our lawful bases

Under UK data-protection law, we rely on one or more of the following lawful bases:

• Contract - where the information is needed to process an order or provide a requested service
• Legal obligation - where we must retain or use information to comply with the law
• Legitimate interests - where it is reasonably necessary to operate, protect or improve our business and those interests are not overridden by your rights
• Consent - for certain marketing communications and non-essential cookies

You may withdraw your consent at any time. Withdrawing consent does not affect processing that took place before it was withdrawn.

Marketing

If you subscribe to our mailing list, we may send you information about Schmaltz products, events, launches and offers.

You can unsubscribe at any time by clicking the unsubscribe link in an email or contacting info@schmaltzbrew.com.

Service messages concerning an order are not marketing communications and may still be sent when necessary to fulfil your order.

Cookies

Our website uses cookies and similar technologies.

Some cookies are strictly necessary for the website, shopping basket and checkout to function. Other cookies may help us understand website usage, remember preferences or measure advertising.

Where required, we will ask for your consent before using non-essential cookies. You can manage your choices through the cookie controls provided on our website and through your browser settings.

Disabling some cookies may affect the way the website functions.

Who we share information with

We may share relevant personal information with trusted organisations that help us operate the business, including:

• Shopify, which hosts and operates our online shop
• Payment providers
• Delivery and fulfilment providers
• Email, marketing and website-service providers
• Professional advisers, including accountants
• Analytics, fraud-prevention and security providers
• Regulators, law-enforcement bodies or public authorities where required by law

We only share information where it is necessary and appropriate.

We do not sell your personal information.

International transfers

Some of our service providers may process personal information outside the United Kingdom.

Where this happens, we take appropriate steps to ensure that the information remains protected, such as relying on an adequacy decision, approved contractual safeguards or another legally recognised transfer mechanism.

How long we retain information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, tax, security and dispute-resolution requirements.

Order and transaction records will generally be retained for up to six years after the relevant financial period, or longer where legally required.

Marketing information will normally be retained until you unsubscribe, withdraw your consent or the information is no longer needed.

How we protect information

We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.

However, no internet transmission or electronic-storage system can be guaranteed to be completely secure.

Your rights

Depending on the circumstances, you may have the right to:

• Ask for access to your personal information
• Ask us to correct inaccurate or incomplete information
• Ask us to erase your information
• Ask us to restrict how your information is used
• Object to certain uses of your information
• Ask for your information in a portable format
• Withdraw consent
• Complain to the Information Commissioner’s Office

Some rights are subject to legal limitations and exemptions.

To exercise a right, email info@schmaltzbrew.com. We may need to verify your identity before responding.

Complaints

Please contact us first if you have a concern about how we use your information.

You also have the right to complain to the Information Commissioner’s Office:

Website: www.ico.org.uk
Telephone: 0303 123 1113

Changes to this policy

We may update this Privacy Policy when our business, website or legal obligations change. The latest version will be published on this page with its updated date.

Contact us

For privacy questions or requests, contact:

SCHMALTZ BREW CO. LIMITED
Email: info@schmaltzbrew.com
Registered office: West One Business Village, West Dock Street, Hull, England, HU3 4HH

Terms and Conditions

Last updated: 23 August 2026

These Terms and Conditions apply when you use our website or purchase products from SCHMALTZ BREW CO. LIMITED.

Please read them before placing an order. By submitting an order, you agree to these Terms and Conditions.

About us

This website is operated by:

SCHMALTZ BREW CO. LIMITED
Company number: 16718195
Registered office: West One Business Village, West Dock Street, Hull, England, HU3 4HH
Registered in England and Wales
Email: info@schmaltzbrew.com

Our products

We take reasonable care to ensure that product descriptions, prices, photographs and other information are accurate.

Product images are for illustrative purposes. Colours, labels and packaging may appear slightly different depending on the device used or because of minor production changes.

You should read the product label and ingredient information before consumption, particularly if you have an allergy or intolerance. Contact us before ordering if you need further information.

Tropic’ull contains no more than 0.5% alcohol by volume. Please consume responsibly.

Placing an order

You are responsible for ensuring that the information provided during checkout is complete and accurate.

After placing an order, you will receive an acknowledgement by email. This confirms that we have received your order but does not necessarily mean that we have accepted it.

A contract is formed when we accept your order and send confirmation, take payment or dispatch the products, whichever occurs first.

We may refuse or cancel an order where:

• A product is unavailable
• The price or product information contained an obvious error
• Payment has not been authorised
• We reasonably suspect fraud or misuse
• We cannot deliver to the address provided
• The order breaches these Terms and Conditions

If we cancel an order after payment has been taken, we will refund the affected amount.

Pre-orders

Products marked as pre-orders are not available for immediate dispatch.

The expected dispatch date will be stated on the product page. This date is an estimate and may change because of production, delivery or other circumstances outside our reasonable control.

If a significant delay occurs, we will contact you using the details supplied with your order. You may then choose to continue waiting or cancel the affected pre-order for a refund.

If a basket contains both pre-order and in-stock products, we may hold the complete order until every item is ready.

Prices and payment

All consumer prices are displayed in pounds sterling and include VAT where applicable.

Delivery charges are shown separately during checkout before payment is submitted.

We accept the payment methods displayed at checkout. Payment may be processed by Shopify, Shopify Payments, PayPal or another stated payment provider.

We may correct an obvious pricing error. If an error affects an order you have already placed, we will contact you before proceeding.

Delivery

Delivery is subject to our Shipping Policy.

Any dispatch or delivery date is an estimate unless we expressly agree otherwise. We are not responsible for a delay caused by an event outside our reasonable control, but we will take reasonable steps to minimise the effect of the delay.

Responsibility for the products passes to you when they are delivered to you or to a person identified by you.

Cancellations, returns and refunds

Your rights concerning cancellations, returns and refunds are explained in our Refund and Cancellation Policy.

Nothing in these Terms and Conditions affects your statutory rights.

Damaged or faulty products

Products must be of satisfactory quality, fit for their intended purpose and as described.

If an order arrives damaged, faulty or incorrect, contact info@schmaltzbrew.com with your order number and appropriate photographs.

We will provide a remedy in accordance with your statutory rights.

Promotions and discount codes

Promotional offers and discount codes may be subject to additional conditions.

Unless stated otherwise:

• Codes cannot be exchanged for cash
• Only one code may be used per order
• Codes cannot be applied retrospectively
• Promotions may be changed or withdrawn before an order is placed
• A promotion remains subject to product availability

Website use

You may use our website for lawful personal shopping and information purposes.

You must not:

• Interfere with the security or operation of the website
• Introduce malicious code
• Attempt to gain unauthorised access
• Use automated systems to scrape or misuse the website
• Use the website for fraudulent or unlawful activity
• Copy or commercially exploit our content without permission

Intellectual property

The website and its content, including the Schmaltz name, product names, artwork, logos, photographs, graphics and written content, belong to SCHMALTZ BREW CO. LIMITED or are used with the permission of their respective owners.

Nothing in these Terms grants you a right to reproduce or commercially use that content without prior written permission.

Our responsibility

We do not exclude or limit liability where doing so would be unlawful. This includes liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Breach of your statutory consumer rights
• Any other liability that cannot legally be excluded

We are not responsible for losses that were not reasonably foreseeable when the contract was formed.

Products purchased through the consumer website are supplied for private use. We are not responsible for business losses resulting from a consumer order.

Events outside our control

We are not responsible for a failure or delay caused by events outside our reasonable control, including severe weather, transport disruption, industrial action, supply-chain interruption, system failure or action by a delivery provider.

We will take reasonable steps to reduce the effect of the event and keep affected customers informed.

Privacy

Our handling of personal information is explained in our Privacy Policy.

Changes to these terms

We may update these Terms and Conditions from time to time. The terms that apply to an order are those published when the order is placed.

Governing law

These Terms and Conditions are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the United Kingdom, you also retain any mandatory protections provided by the law where you live.

Contact us

Questions about these Terms and Conditions can be sent to:

SCHMALTZ BREW CO. LIMITED
Email: info@schmaltzbrew.com

Contact Schmaltz

Need help with an order, interested in stocking Tropic’ull or simply want to say hello? We’d love to hear from you.

Customer enquiries

For questions about an online order, delivery, cancellation or refund, email:

info@schmaltzbrew.com

Please include your order number if your message concerns an existing order.

Trade enquiries

Interested in stocking Tropic’ull at your venue, shop or hospitality business?

Visit our Trade & Stockists page or email info@schmaltzbrew.com with a little information about your business and what you are looking for.

Press and collaborations

For press, event or collaboration enquiries, contact:

info@schmaltzbrew.com

Contact form

You can also use the contact form below.

Please include:

• Your name
• Your email address
• Your order number, if applicable
• Your message

We aim to respond within 2-3 working days.

Business information

SCHMALTZ BREW CO. LIMITED
Company number: 16718195
Registered office: West One Business Village, West Dock Street, Hull, England, HU3 4HH
Registered in England and Wales

Please do not send returns to our registered office without contacting us first.