Shipping policy
Shipping Policy
Where we deliver
We currently offer delivery to eligible United Kingdom addresses shown during checkout.
If your address is not accepted at checkout, please contact info@schmaltzbrew.com before placing your order.
Delivery charges
Shipping charges are calculated according to the weight and contents of your order. The available service and final delivery charge will be displayed at checkout before payment is taken.
Our current standard UK shipping options are:
- Royal Mail Tracked 48 Small - orders weighing up to 2 kg
- Royal Mail Tracked 48 Medium - orders weighing over 2 kg and up to 10 kg
- Royal Mail Tracked 48 Large - orders weighing over 10 kg and up to 20 kg
The exact price applicable to your basket will be shown at checkout.
Processing and dispatch
Orders are processed on business days, excluding weekends and UK bank holidays.
You will receive a dispatch notification when your order leaves us. Where tracking is available, the notification will include your tracking information.
Please check your spam or junk folder if you do not receive an expected order or dispatch email.
Pre-orders
Products marked as pre-orders will not be dispatched immediately.
The estimated dispatch or release information will be displayed on the relevant product page or during checkout. Delivery estimates only begin once the order has been dispatched.
If an order contains both pre-order and immediately available products, the complete order may be held until every item is ready for dispatch unless we state otherwise.
Estimated pre-order dates may change because of production, packaging, stock delivery or other circumstances outside our reasonable control. We will contact affected customers if there is a significant delay.
Estimated delivery time
Royal Mail Tracked 48 deliveries will normally arrive approximately 2-3 business days after dispatch. This is an estimate and is not a guaranteed delivery date.
Delivery may take longer during busy periods, severe weather, industrial action, bank holidays or other disruption outside our reasonable control.
Delivery addresses
Please enter your delivery address carefully when placing your order.
If you notice a mistake, contact us immediately. We cannot guarantee that an address can be changed after fulfilment or dispatch has begun.
We are not responsible for failed delivery or additional costs caused by an incorrect or incomplete address supplied by the customer.
Missing or delayed orders
If your tracking information shows an unexpected delay, or your order has not arrived within a reasonable period after dispatch, email info@schmaltzbrew.com with your order number.
We may need to allow the delivery provider's required timeframe to pass before a parcel can formally be treated as lost.
Damaged deliveries
If your parcel arrives damaged, please retain the products and all external and internal packaging.
Contact us as soon as possible and include:
- Your name and order number
- A description of the damage
- Photographs of the products
- Photographs of the external and internal packaging
- A photograph of the shipping label, where possible
Reporting transit damage within 48 hours helps us raise the issue with the delivery provider, but this does not affect your statutory rights.
Contact
For shipping enquiries, email info@schmaltzbrew.com.