Refund policy
Return, Refund and Cancellation Policy
We hope you are happy with your order. If something is wrong, please contact us at info@schmaltzbrew.com and we will do our best to resolve it.
Cancelling an order before dispatch
If you need to cancel or change your order, please contact us as soon as possible.
Orders, including pre-orders, may be cancelled for a full refund at any time before they have been dispatched. Once an order has been dispatched, it will need to be handled as a return.
We cannot guarantee that an order can be changed or cancelled after fulfilment or dispatch has begun.
Your right to cancel
If you are purchasing as a consumer, you normally have the right to cancel your order within 14 days of receiving it without giving a reason.
To exercise this right, email info@schmaltzbrew.com within 14 days of receiving your order. Please include your name, order number and the reason for contacting us.
After notifying us that you wish to cancel, you must return the products within a further 14 days.
Return conditions
Unless an item is faulty, damaged or incorrect, returned products should be unopened, unused and in their original condition and packaging.
You are responsible for taking reasonable care of the products while they are in your possession. We may reduce a refund where products have been handled beyond what is reasonably necessary to inspect them and their value has been reduced.
For change-of-mind returns, you are responsible for the cost and safe return of the products. We recommend using a tracked delivery service, as the products remain your responsibility until they reach us.
Please do not send a return without contacting us first.
Damaged, faulty or incorrect orders
Please inspect your order when it arrives. Contact us as soon as possible if:
- Your order has been damaged in transit
- You have received an incorrect product
- An item is missing from your order
- A product is faulty or otherwise not as described
Please provide your order number and, where possible, photographs showing the problem and the external packaging. Reporting transit damage within 48 hours will help us raise the matter with the delivery provider, but this does not affect your statutory rights.
Where products are faulty, damaged or incorrect, we will arrange an appropriate replacement or refund. We will also cover reasonable return costs where a return is required.
Refunds
We will notify you once your return has been received and assessed.
Approved refunds will be issued to the original payment method. Refunds will be processed within 14 days of receiving the returned products, or within 14 days of receiving suitable evidence that they have been sent back, where applicable.
Where the whole order is cancelled under your statutory cancellation rights, we will refund the standard outbound delivery charge. Any additional amount paid for an enhanced or premium delivery service is not refundable beyond the cost of our standard delivery option.
Your bank or payment provider may take additional time to place the funds back into your account.
Return address
Please contact us before returning anything. Approved returns should be addressed to:
Schmaltz Brew Co. Limited
West One Business Village
West Dock Street
Hull
HU3 4HH
United Kingdom
Contact us
For cancellations, returns or refund enquiries, email info@schmaltzbrew.com.
Nothing in this policy limits or excludes your statutory consumer rights.